What are Temu Reviews and Complaints 2023?

New e-commerce platforms are coming to light every day. After decades of experience, platforms like Amazon have somewhat mastered their skills in customer relations, product quality, and return policy.

These new platforms are still learning and trying to fill the holes of bigger platforms such as Amazon. Temu Is one of the latest entries in the e-commerce market of the United States and Canada. 

The company started its operations in the United States back in September 2022, and they are also one of the biggest advertisers of any e-commerce platform these days.

Temu Is a unique platform that has a long list of products at much lower prices compared to any of its competitors. Before you make any purchases or start purchasing anything on the platform regularly, I highly recommend you take a look at all the Temu reviews and complaints.

These reviews and complaints will help you understand how you can effectively use the platform without making a huge fuss.

Temu Shopping Reviews at Google Play – 4.6/5 stars

Mobile apps are one of the biggest traffic generators on the Internet, and the company has its presence on Google Play with its official platform application.

At the Google Play store, more than 81,500 people have reviewed the application, and they have an average rating of 4.6 stars out of 5.

Temu Is also the number one top free shopping application on the platform for the last few weeks, and the company is growing its user base at a rapid speed. More than 10,000,000 Americans and Canadians have downloaded the application since its first launch.

Most people are in favor of Temu company in the reviews as they claim that they are getting great products at lower prices.

Also Read: Is Temu Legit or Scam?

Temu Shopping Reviews at Apple App Store – 4.6/5 stars

Apple App Store is the main competitor of Google Play Store for mobile applications. Even at the Apple App Store, Temu has been the number one application in the shopping category for the last few weeks.

Even at the Apple App Store, most downloaders are in favor of the company. Some people have been complaining that they are not able to run the application correctly, but the 4.6-star rating out of 5 stars has been shouting that it’s a great application with great service.

Temu Shopping Review at Trustpilot – 3.1/5 stars

Trust Pilot is a well-renowned 3rd party review platform that allows everyone to review businesses and products around the world.

Temu Has a verified page on the trust pilot platform, and their reviews are not in favor of the company. The company has an overall rating of 3.1 stars out of 5, which is way below compared to the Apple App Store or Google Play store.

As you can see in the above-given section, at both of the platforms, Temu has a rating of more than 4.5 stars out of 5, which is a tremendous rating compared to the rating at Trust Pilot.

This huge difference between the ratings of both platforms has been raising several concerns, as people are not able to Digest the fact that one platform is showing that the company has 4.6-star ratings while the other company is showing 3.1 stars.

Also Read: How to Get Free Stuff on Temu?

Temu Reviews and Complaints
Temu Reviews and Complaints

Temu Shopping Review at Site Jabber- 3.6 / 5 stars

Side Jabbar is another trusted 3rd party platform where people can review different products and services. Temu is a registered and verified company at site jabber.

Similar to trust pilots, their rating is not as good as their rating was at the Apple store or Google Play store. They have a 3.6-star rating out of 5, which is low compared to 4.6 stars at the Google Play store or Apple App Store.

These irregularities have been raising a lot of concerns, and people are calling it a scam. We will take a look at all the reviews and complaints of Temu on these platforms as well.

Temu Shopping Reviews and Complaints

Temu Shopping Reviews

Review PlatformTotal Reviews1-Star ReviewsCompany’s Product Source
Google Play Store10M20%Third-Party Manufacturers
Apple App Store5M15%Third-Party Manufacturers
Trustpilot10K40%Third-Party Manufacturers
SiteJabber2K35%Third-Party Manufacturers

Better Business Bureau Complaints

Temu has a 1.5-star rating on the Better Business Bureau with over 500 complaints. The most common complaints include:

  • Product quality: Customers complain that the products they receive are often of low quality and do not match the descriptions on the website.
  • Shipping: Customers complain that their orders are often delayed or never arrive at all.
  • Customer service: Customers complain that Temu’s customer service is difficult to reach and unresponsive to inquiries.

Trustpilot Review

A recent TrustPilot review states:

“I ordered a pair of shoes from Temu, and when they arrived, they were completely different from the shoes pictured on the website. The quality was also very poor. I tried to return the shoes, but the customer service process was a nightmare. I had to send multiple emails and wait weeks for a response. Eventually, I was able to get a refund, but it was a very frustrating experience. I would not recommend shopping at Temu.”

Major Complaints of Temu

Here are the major complaints lodged against Temu:
Major ComplaintsDetails
Poor Product QualityCustomers are dissatisfied with product quality and struggle to return items.
Wrong or Missing ShipmentsMany customers report not receiving their orders and difficulties in obtaining refunds.
Late DeliveriesDelays in product delivery, with some customers waiting 2 to 3 months for their orders.
Fake Promises and CouponsCustomers mention unfulfilled promises and coupons that don’t deliver the expected discounts.
China-Based OperationsProducts are sourced from China, with longer delivery times to the United States and Canada. Temu lacks warehouses in North America.


Temu is a new e-commerce platform with mixed reviews. While it boasts a high rating on the Google Play Store and Apple App Store, its reputation on third-party review platforms like Trustpilot and SiteJabber is less favorable.

Customers have reported several issues with Temu, including poor product quality, wrong or missing shipments, late deliveries, fake promises and coupons, and China-based operations.

Consider these issues before making significant purchases on Temu.

Additional Notes

  • Temu does not produce its products. Instead, it sources products from third-party manufacturers, which may explain some of the quality concerns.
  • Temu is based in China, which can result in longer delivery times to the United States and Canada. Temu also does not have warehouses in North America, which can make it difficult to return items.

Overall, it is important to be aware of the potential risks associated with shopping at Temu before making a purchase.

Frequently Asked Questions About Temu

Here are 10 FAQs about Temu and Temu reviews and complaints:

1. What is Temu?

Temu is an e-commerce platform that launched in the United States and Canada in September 2022. It is a subsidiary of Pinduoduo, a Chinese e-commerce giant. Temu offers a wide range of products, including clothing, home goods, electronics, and more, at very low prices.

2. Is Temu legit?

Temu is a legitimate e-commerce platform. However, it is important to be aware of the potential risks associated with shopping at Temu, such as poor product quality, wrong or missing shipments, late deliveries, and fake promises and coupons.

What are the most common Temu reviews and complaints?

Temu has mixed reviews. The average rating at Google and Apple App Store is more than 4.5 stars out of 5, while the rating at 3rd party review websites is below 3.5 stars. People are not happy with the quality of the products and the time it takes and shipment.

3. What are the most common complaints about Temu?

  • Poor product quality
    Wrong or missing shipments
    Late deliveries
    Fake promises and coupons
    China-based operations

6. How do I return an item to Temu?

To return an item to Temu, you must first contact customer service. Once you have received approval to return the item, you must ship it back to Temu at your own expense.

7. How long does it take to get a refund from Temu?

Once Temu receives your returned item, it may take up to 10 business days for you to receive your refund.

8. What is Temu’s customer service like?

Temu’s customer service has been criticized for being difficult to reach and unresponsive to inquiries.

9. Is Temu better than AliExpress?

Temu and AliExpress are both e-commerce platforms that offer a wide range of products at low prices. However, there are some key differences between the two platforms. Temu is a newer platform, and it is still gaining traction in the United States and Canada. AliExpress is a more established platform, and it has a wider selection of products.

10. Should I shop at Temu?

Whether or not you should shop at Temu is a personal decision. It is important to be aware of the potential risks associated with shopping at Temu, such as poor product quality, wrong or missing shipments, late deliveries, and fake promises and coupons. If you decide to shop at Temu, be sure to read reviews of products before you buy them and only buy from reputable sellers.